Exchange & Return
Samora – Exchange & Return Guidelines
At Samora, your satisfaction means everything to us. We take great care in crafting each piece, and we want you to feel confident with every order you place. Below are our exchange and return terms designed to make your shopping experience worry-free.
🔁 Exchange Policy
- We accept exchanges within 3 days of delivery — no questions asked.
- Please note: Design or style swaps are not offered.
- The product should be in its original condition, unused, and packed just as you received it.
🛵 Doorstep Exchange Available
In most cities, we provide a convenient doorstep exchange: our rider will pick up and deliver the replacement in one go. If this service isn’t available in your area, we’ll coordinate an alternative.
🛠️ Damaged or Wrong Item?
We’re here for that too! If you receive something broken or incorrect, please contact us on WhatsApp: 03154904295 within 3 days of receiving your parcel. We’ll resolve it quickly.
❗ Important to Know
- Exchange depends on stock availability — if your size is out of stock, we’ll let you know as soon as it restocks.
- Items that show signs of use, damage, or tampering can’t be accepted.
- Processing an exchange may take up to 14 days, depending on location and stock.
💵 Return & Refund Policy
Our return policy is simple — we only accept returns for items that arrive damaged or defective.
What We’ll Need:
- Return requests must be made within 3 days of delivery.
- The item must be unused and returned in original packaging — this includes jewellery pouches and bag tags.
Refund Details:
- Refunds are processed via bank transfer.
- We only refund the product price — delivery charges are non-refundable.
- The return shipping cost is the customer’s responsibility.
💡 Jewellery Care Tip
To keep your Samora pieces shining, avoid contact with perfume and water. A little care goes a long way — and your jewellery will love you for it.
📞 For any help, just message us on WhatsApp: 03154904295— we’re always happy to assist!
